Account won't login

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Manny 3 years ago Hello, my friend is trying to play Zero-K with me, but he can't login. When he gets to main menu, there is yellow text "Connecting" under "Home" and "Logout" button. He tried to reinstall the whole game 7 times - no help. He also tried to verify integrity of game files via Steam - same result, no success. Can anybody help me? +1 / -0
Aquanim 3 years ago Can they connect to the website and view the forum? +1 / -0
Manny 3 years ago Yes, he can. +1 / -0
Aquanim 3 years ago The forum and the lobby connection are provided by the same server, so that narrows the range of potential issues a bit. What is the account name (if any) of the person who can't connect? Have they ever been able to connect in the past? +1 / -0
Manny 3 years ago His name is Yogino - https://zero-k.info/Users/Detail/521633 Yes, he has logged in the past without any problems. We wanted to play together today but he cannot login. He still can play singleplayer though. +0 / -0
Aquanim 3 years ago (edited 3 years ago) My best guess based on recent outages is that this has something to do with Steam's account management servers, which we don't have any control over but would likely be resolved within a few hours or less. One thing your friend might try is to go to Settings > Lobby, untick "Login with Steam", and try creating a non-Steam-linked account. If that works then it's very likely to be a Steam issue. +0 / -0
Manny 3 years ago Thank you for your time, I will tell him to try it. +0 / -0
Manny 3 years ago So he tried to register with nick "Yogino88", but he gets error "Invalid name (ckeck case)". I don't know what to do. +0 / -0
Sprung 3 years ago My advice would be to wait a few hours to see if Steam's account server fixes itself. If that still doesn't help then we can unlink Yogino from Steam and give him a regular password. +1 / -0
Manny 3 years ago He still cannot login :( +0 / -0

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