10 Kudos per 1€ donated.
... 9600/10 = 960€ ...
did you donate 960€ or are you looking at points eg "You have 9600 points available"
i suspect you cannot afford the item in question because you did not donate an equivalent currency of 10€ which is needed to purchase some skins
more information please..
how much did you donate?
what skin are you trying to get?
and what currency did you donate in?