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My friend's zero-k crashes

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11 years ago
The game frequently crashes preventing me from playing him 1v1. I believe his running Win 7/ Win Vista. He also has not put a graphics accelerator on his computer(he hasn't upgraded the hardware any for that matter). He also runs the game with minimal graphics and safe mode on. What is extremely strange is that it never crashes on Isis_Delta. Does he need to upgrade/downgrade his graphic drivers on something? I really hope I can help him get it fixed.
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11 years ago
Pastebin infolog.txt! (Settings -> Open game data folder -> infolog.txt)
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11 years ago
?
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Please have him post an infolog of the crash. You can use http://pastebin.com/ for that (no signup required). You can find the infolog by going to the "Settings" tab of the ZK lobby, clicking "Open game data folder" and then searching for infolog.txt.
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11 years ago
like how do I do that? What does the infolog have to do with anything? Sorry I don't know much about this.
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11 years ago
Is pastebin connected to zero-k or something? I just don't get it.
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How hard is it to just do what we tell you to?

Ok, here's the next level of detail for you (or your friend):

Do the following (or have your friend do it):
1. Open Zero-K lobby.
2. Click the blue button that says "Settings" in the top row.
3. Click on the button "Open game data folder".
4. An explorer window opens in which you can see files.
5. Find the file "infolog.txt" in that explorer window.
6. Double click on that file to open it.

At this point, you see a log of events that can be used to find out why ZK crashes. Now you have to transfer that information to us, since you probably won't be able to figure out what went wrong. Since this file is really long, you should not simply post it here but upload it somewhere else so it doesn't spam the thread.
pastebin.com is a website where you can upload texts. It has nothing to do with Zero-K, but it's convenient to use, which is why we recommend it here. This is what you have to do:

7. You still have infolog.txt opened? Good.
8. Hit Ctrl+A.
9. Hit Ctrl+C.
10. Open http://pastebin.com/ in your favorite browser.
11. Click in the field below "New paste".
12. Hit Ctrl+V.
13. Click the "Submit" button at the bottom of the page.
14. Copy the link that appears in the url bar of your browser (click in the bar, hit Ctrl+A, hit Ctrl+C).
15. Post it here (Ctrl+V).

The next level will be screenshots. Beware.

I'm afraid to use sarcasm (although i'm tempted) because i fear it leads to confusion on the receiving end.
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11 years ago
XD sorry. I guess I'll try to get my friend to do that.
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