well im not an admin.. and if i was i would never ban anyone for offensive actions only for preventing games
.. i would just talk to those who try to offend and those offended
i would help them understand it is within their power to face the feelings they are having and to find peace even in the presence of aggressive actions
people enjoy causing trouble.. mainly because they desire power.. upsetting people and such..
its a bit psychopathic and not so empathetic.. kinda sorta an evil sinful thing..
its also kinda on our shoulders though as we can let go and move on most of the time because believe it or not being offended is optional.
thats not to say those who instigate trouble are easy to ignore at all.. but i am saying its possible to not give it so much attention however hard thats often intended to be..